At OrangeFix, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our all-in-one home services mobile application (“OrangeFix,” “we,” “us,” or “our”).
By downloading, installing, or using the OrangeFix app, you agree to the terms of this Privacy Policy.
1. Information We Collect
a) Personal Information
Name, phone number, email address, and residential address
Payment details (processed securely through third-party payment gateways)
Identity verification details (for service provider onboarding or user verification)
b) Usage Information
Service bookings, preferences, and feedback
Communication with customer support
App usage statistics, logs, and interaction data
c) Device & Technical Information
IP address, device type, OS, app version, mobile network, and location (with permission)
Cookies and similar technologies for analytics and functionality
2. How We Use Your Information
Process service bookings and manage appointments
Facilitate payments and provide invoices
Verify users and service professionals
Improve app performance and user experience
Send service updates, offers, and alerts (opt-out available)
Prevent fraud and ensure user safety
3. Sharing of Information
Service Professionals: to fulfill your service requests
Third-Party Partners: payment processors, IT services, analytics tools
Legal Authorities: as required by law or for protection purposes
We never sell or rent your personal data for marketing purposes.
4. Data Security
We use industry-standard security measures including encryption and secure servers to protect your data. However, no digital system is completely secure.
5. Your Rights & Choices
Access & Update: You can view/edit profile info via the app.
Delete Account: Request deletion by contacting our support.
Notifications: Manage promotional notifications in app settings.
6. Children’s Privacy
OrangeFix is not intended for users under the age of 18. We do not knowingly collect data from minors.
7. Changes to This Policy
We may update this policy periodically. Continued use of the app after updates implies acceptance of changes. Notifications will be sent through the app or via email.